FAQs & WARRANTY INFO

Note: Please scroll through the FAQs prior to submitting a WARRANTY REQUEST found at the bottom of the page.


GENERAL FAQs

Q: What is Smart Chip Technology?

A: A Smart Chip or Integrated Chip guarantees each device (regardless of manufacture) gets optimum power for the most efficient charging.

Q: How many Amps do I need to charge my smartphone?

A: Each device can accept different Amps. Apple devices charge using up to 2.4 Amps, while most other Android and Windows devices charge using up to 2.1 Amps. This is what makes the Smart Chip Technology important. Popular Mechanics chargers can automatically detect what power output your device needs and automatically regulates the power flow.

Q: Can the Screen Shine kill germs?

A: No, our cleaning spray composition is designed for removing oil, dust and fingerprints on any of your devices without causing or leaving a scratch. It will also give it a good polish with the use of the special microfiber cloth provided.

Q: How long is my warranty?

A: As a Licensee of Hearst, PM-Gear makes quality, durable, and reliable products. We stand behind our products for all manufacturer defects with our 2 year Limited Warranty. If your product breaks due to a manufacturer defect, simply return it to the warranty center. If we determine it has broken due to a manufacture defect, we will either fix it or replace it. Scroll down to the bottom of the page for more warranty information.

Q: Can I purchase products directly from you?

A: Yes!! You can also purchase from any of the retailers listed on our website.


RECHARGER FAQs

Q: Where is the power cable?

A: The power cable is located in the underside of the ReCharger. Locate the plastic cover and follow the printed instructions on how to open the lid.

Q: Where is the power button?

A: The ReCharger does not have a power button. It turns on when it is plugged in and turns off when unplugged.

Q: How do I know the ReCharger is on?

A: The red LED light indicates that the ReCharger is on and ready to recharge your batteries.

Q: How to verify the ReCharger is working properly?

A: There are two simple tests to verify if the charger is functioning properly or not. If it passes the tests below, then the charger is working as it should.

1. Put a NEW (fresh from a packet) AA alkaline battery into the charger. After a short while, the green light should turn ON constant indicating the battery is detected as “FULL”.

2. Put a known good-condition NiMH AA rechargeable battery into the charger. The green light should be blinking away for at least 10 minutes, indicating that the battery is recognized as “rechargeable” and charging continues until the battery is fully recharged.

Q: Do batteries come with the ReCharger?

A: Batteries are not included.

Q: Is this compatible with European voltage?

A: The ReCharger is only compatible with US 110-120 voltage.

Q: Do you have an electronic version of the manual?

A: Visit www.pm-gear.com/BatteryReCharger for more information or CLICK HERE to download the manual.

Q: Does the ReCharger automatically shut off?

A: Once the battery is fully charged, the ReCharger shuts off the current to the battery to avoid overheating or overcharging. The ReCharger will remain powered on until it is unplugged.

Q: Can I charge 1 or 2 batteries at a time or do all slots need to be filled?

A: The ReCharger can charge up to 4 batteries at a time.

Q: Can I charge generic and name brand batteries?

A: The ReCharger will charge almost any brand of battery, including generic ones, as long as it is the correct type and size, as follows:

    • Battery Types: Alkaline, Titanium, RAM, NiCd & NiMH batteries.
    • Battery Sizes: AA, AAA, AAAA, C, D, N & 9V.
    • ​Do not charge batteries labeled as “Heavy Duty”, “General Purpose” or those without a battery type.

Q: Does this charge solar light batteries?

A: Solar light batteries that are NiMH or NiCd are compatible with the ReCharger.

Q: How do I know when charging is complete?

A: Charging is complete when the green LED light is solid (no blinking).

Q: How long is my warranty?

A: Please see our Warranty page.

Q: How do I know when a battery is too old to hold a charge?

A: Always test your batteries in the tester slot (left most slot) before charging.

    • If there is no light, then the battery is unable to be recharged.
    • If a battery is too old or faulty, the green LED Lights will blink before it turns off completely.

Q: Can I leave the batteries in the charger after they are fully charged?

A: We recommended you remove and use the batteries as soon as they are fully charged, or wait to charge them for when you need them.

Q: How do I charge a 9V battery?

A: There is one 9V battery slot located in front of the 1st (far most left) slot.
Note – do not place a 2nd battery in slot #1 when charging a 9V.

Q: How does the tester function work?

A: The first (far most left) slot is the tester slot.

    • Place one battery at a time into this slot. The ReCharger will display a number of LED lights indicating the voltage percentage of the battery.
      1 LIGHT = 25%
      2 LIGHTS = 50%
      3 LIGHTS = 75%
      4 LIGHTS = 100%
    • If no lights are present, the battery is beyond the point of recharging and should be disposed properly.

Q: Can I charge mixed battery sizes & types at the same time?

A: Yes, the ReCharger detects type & size to provide the needed charge for each battery.
Note – never charge more then 4 batteries at a time.

RECHARGER RESULTS

Q: How long does it take to ReCharge a battery?

A: There are many factors that impact charging time, including battery type, how much power remains and the capacity of the battery.
Charging time can be 2 hours up to 17 hours, depending on these factors.

Q: How many times can I recharge my batteries?

A: Depending on the above factors, the following are averages to consider. Remember that any additional charge, is better then just throwing out a disposable battery.

    • Alkaline batteries recharge up to 15 times
    • Titanium batteries recharge up to 15 times
    • RAM batteries recharge up to 25 times
    • NiCd up to 1000 times
    • NiMH up to 600 times​
    • Note: The ReCharger is designed to extend the life of your batteries. Factors such as size, brand, type and age can affect the number of times a battery can be recharged.

Q: How long does the charge last after a full recharge?

A: There is no specific duration for how long the batteries will hold the charge since each battery is different in chemistry, configuration and brand.

RECHARGER TROUBLESHOOTING

Q: The charger won’t charge my batteries, why?

A: Check that the ReCharger is powered on (red LED light should be on).

    • If it is not powered on, check to ensure that the detachable power cable, located in the back of the unit, is securely connected to the charger and properly connected to a working power outlet.
      Confirm that the battery type is compatible (See above).

Q: The charger rejects many batteries – is it working?

A: There are two simple tests to verify if the charging is functioning properly:

    • Put a brand new AA alkaline battery into the charger. After a short while, the green light should turn ON constant indicating the battery is detected as full.
    • Place a good-condition NiMH AA rechargeable battery into the charger. The green light should blink for at least 10 minutes. This indicated the battery is recognized as “rechargeable” and charging will continue until fully recharged.
    • If the ReCharger passes the 2 tests, then it is working properly. If you are still having problems with your device, please contact us by the Warranty Link below.

Q: My batteries were charging but then all the lights went off which indicates a faulty battery. However, when testing them, they are showing as charged. Why did this happen?

A. The ReCharger is designed to continuously run tests as the batteries charge. If the device determines that the batteries are faulty, it will stop charging and the light will turn off. The battery will still have power and may test as showing charged, but the voltage is considered unstable and the battery will not last long. Batteries like this, should be properly disposed of to avoid leakage.

Q: I tested a new battery in the tester slot, it showed 4 Solid Green (Full charged). But then it starts to flash, meaning it is charging the battery. Why did this happen?

A. The ReCharger uses a process called ‘top-up’ or trickle charge. When charging an alkaline battery, the ReCharger will safely bring the voltage higher than the 1.5V of a normal alkaline battery. Over time, this will settle down to 1.5V and will eventually drop below 1.5V after the battery has been recharged multiple times.

RECHARGER BEST PRACTICES

  • Use disposable (Alkaline) batteries immediately after charging.
  • Verify your battery is one that the ReCharge is intended to charge: Alkaline, Titanium, RAM, NiCd or NiMH.
  • Test each battery before use and properly dispose any that fail the test process, noted by the green light blinking then turning off or by no light turning on at all.
  • After Recharging, for best results, be sure to use batteries together that show the same number of lights, such as 3 green lights worth of new power. Use Batteries with 2 lights together, and 4 lights together.

WARRANTY INFORMATION

 

As a Licensee of Hearst, PM-Gear makes quality, durable, and reliable products. We stand behind our products for all manufacturer defects with our 2-year Limited Warranty. If your product breaks due to manufacturer defect, simply return it to the warranty center by first submitting the below form. If we determine it has broken or malfunctioned due to a manufacturer defect, we will either fix it or replace it at no charge.

 

OUR COVERAGE

 

You do not need to register your product, it is automatically under warranty. You will be required to show your proof of purchase to file a warranty claim. Our warranty covers products with a manufacturer defect. Our warranty does not cover outside influence that occurs due to standard wear and tear, misuse, neglect, or accident. To submit a claim click below.